PopAllure is a marketplace where you can sell your handmade goods directly to shoppers. We want to make sure that you and your customers have a positive experience on PopAllure. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
Everything listed for sale on PopAllure must be handmade. Handmade items are items that are made, altered and/or designed by you, the seller.
Even if they otherwise meet our handmade criteria, prohibited items, and items that violate our intellectual property policies and anti-discrimination policy are not allowed to be sold on PopAllure.
Reselling is not allowed on PopAllure. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.
At PopAllure, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.
We expect our sellers to provide the highest level of customer service. This is what will set us a part from other selling platforms.
You can use PopAllure’s Messaging System (“Messages”) to communicate directly with your buyers or other PopAllure members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PopAllure. Examples of interference include:
Any use of PopAllure Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.
Privacy and Protecting Personal Information
As a member of PopAllure, you have the opportunity to create and upload content. In order to keep our community safe and respectful, you agree that you will not upload content that is:
As the seller you set your prices however we do require that the prices you quote on PopAllure are not higher than the prices you set elsewhere online including your own website.
If you are unable to complete a transaction, you must notify the buyer via PopAllure Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a claim on PopAllure. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.
Buyers may file a claim for a non-delivery or a not-as-described item. You must respond to any open claims within seven days or the time frame noted by PopAllure in the claim. PopAllure reserves the right to escalate a claim early for circumstances such as seller inactivity, harassment, refusal of service, claim manipulation, and undermining the integrity of the claim system.
By using PopAllure’s Claim System, you understand that under PopAllure’s dispute resolution procedures, PopAllure may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:
A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of non-delivery claims:
An item is not as described if it is materially different from the seller’s listing description or photos. Here are a few examples of not as described claims:
Not as described claims can also be opened for late delivery. In order to qualify as late delivery, the buyer must provide proof that ALL of these conditions have been met:
If PopAllure determines that an item is not as described, the seller will be required to refund the original shipping and return shipping, in addition to the cost of the item.
Some disputes don’t qualify for PopAllure’s Claim System. These include:
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via PopAllure Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.