Vendor Terms of Use

PopAllure is a marketplace where you can sell your handmade goods directly to shoppers. We want to make sure that you and your customers have a positive experience on PopAllure. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an PopAllure shop, you’re agreeing to this policy and our Terms of Use.

  1. What Can be Sold on PopAllure
  2. What Cannot be Sold on PopAllure
  3. Representing Yourself, Your Shop, and Your Listings Honestly
  4. Pricing
  5. Privacy and Communicating with Other PopAllure Members
  6. Creating and Uploading Content
  7. Providing Great Customer Service
  8. Responding to Requests for Cancellations, Returns, and Exchanges


1. What Can be Sold on PopAllure

Everything listed for sale on PopAllure must be handmade. Handmade items are items that are made, altered and/or designed by you, the seller.

2. What Can't be Sold on PopAllure

Even if they otherwise meet our handmade criteria, prohibited items, and items that violate our intellectual property policies and anti-discrimination policy are not allowed to be sold on PopAllure.

Reselling is not allowed on PopAllure. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

3. Representing Yourself, Your Shop, and Your Listings Honestly

At PopAllure, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

4. Pricing

We expect our sellers to provide the highest level of customer service. This is what will set us a part from other selling platforms.

5. Privacy and Communicating with Other PopAllure Members

Messages

You can use PopAllure’s Messaging System (“Messages”) to communicate directly with your buyers or other PopAllure members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  • Sending unsolicited advertising or promotions, requests for donations, or spam;
  • Harassing or abusing another member or violating our Anti-Discrimination Policy;
  • Contacting someone after they have explicitly asked you not to
  • Interfering with a transaction or the business of another member

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on PopAllure. Examples of interference include:

  1. Contacting another member via PopAllure Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Using the review system to direct other members away from a particular member, shop or item;
  4. Purchasing from a seller for the sole purpose of leaving a negative review;

Harassment

Any use of PopAllure Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use PopAllure user information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to PopAllure users you interact with and compatible with this policy and PopAllure’s Terms of Use.

For more information, please see our Privacy Policy.

6. Creating and Uploading Content

As a member of PopAllure, you have the opportunity to create and upload content. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar; In violation of someone else’s privacy or intellectual property rights; or
  3. False, deceptive, or misleading.

7. Providing Great Customer Service

As the seller you set your prices however we do require that the prices you quote on PopAllure are not higher than the prices you set elsewhere online including your own website.

8. Responding to Requests for Cancellations, Returns, and Exchanges


Cancellations

If you are unable to complete a transaction, you must notify the buyer via PopAllure Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a claim on PopAllure. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

Buyers may file a claim for a non-delivery or a not-as-described item. You must respond to any open claims within seven days or the time frame noted by PopAllure in the claim. PopAllure reserves the right to escalate a claim early for circumstances such as seller inactivity, harassment, refusal of service, claim manipulation, and undermining the integrity of the claim system.

By using PopAllure’s Claim System, you understand that under PopAllure’s dispute resolution procedures, PopAllure may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

Non-Delivery

A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of non-delivery claims:

  1. An item was never sent.
  2. An item was not sent to the address provided on PopAllure.
  3. There is no proof that the item was shipped to the buyer’s address.
  4. Not as Described

An item is not as described if it is materially different from the seller’s listing description or photos. Here are a few examples of not as described claims:

  1. The item received is a different color, model, version, or size.
  2. The item has a different design or material.
  3. The item was advertised as authentic but is not authentic.
  4. The seller failed to disclose the fact that an item is damaged or is missing parts.
  5. A buyer purchased three items but only received two.
  6. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

Not as described claims can also be opened for late delivery. In order to qualify as late delivery, the buyer must provide proof that ALL of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

If PopAllure determines that an item is not as described, the seller will be required to refund the original shipping and return shipping, in addition to the cost of the item.

Ineligible Transactions

Some disputes don’t qualify for PopAllure’s Claim System. These include:

  1. Items that have been purchased in person.
  2. Intangible items, services, or prohibited items.
  3. Transactions where payment is not made through PopAllure Payments or Paypal.
  4. Items that are returned without a return agreement.
  5. Items that have been altered, used, worn, or washed after receiving them.
  6. Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
  7. Items that are received after the agreed-upon delivery date due to shipping delays.
  8. Cost of shipping disputes.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via PopAllure Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.


Please click here if you would like to apply for a shop and be part of our community: